The Calling Card is a small program that you use to connect directly to Biz Wiz Support.

• Connect to Biz Wiz Support using the Calling Card Form
  You can connect to Biz Wiz Support by completing and submitting the form shown on the Calling Card interface.
• Connect to Biz Wiz Support using a PIN Code
  The PIN Code connection method is commonly used when you have already contacted Biz Wiz Support and have spoken to (or are speaking with) a technician.

• Back to Remote Support Main Page

You can connect to Biz Wiz Support by completing and submitting the form shown on the Calling Card interface.

1. If you do not see the Calling Card Form, click the Connect menu on the Calling Card interface and select Connect to Remote Support. The Calling Card form is displayed on the Calling Card interface.
2. Enter all required information. The Connect button is activated.
3. Click the Connect button. A connection is made to Biz Wiz Support. The initial status of the session is "Waiting for Technician", which means that your request will soon be picked up (activated) by a technician at Biz Wiz Support. At this stage, you are not able to communicate with anyone unless you have made contact by telephone or otherwise.
4. Wait for the technician to activate the session. You will be notified that your status is "Connected to Technician".

The PIN Code connection method is commonly used when you have already contacted Biz Wiz Support and have spoken to (or are speaking with) a technician.

1. On the Calling Card user interface, click the Connect menu and select Connect Using PIN code The PIN Code entry form is displayed on the Calling Card interface.
2. In the PIN box, enter the PIN Code communicated by the technician. The Connect button is activated.
3. Click the Connect button. A connection is made to Biz Wiz Support. The initial status of the session is "Waiting for Technician", which means that your request will soon be picked up (activated) by a technician at Biz Wiz Support. At this stage, you are not able to communicate with anyone unless you have made contact by telephone or otherwise.
4. Wait for the technician to activate the session. You will be notified that your status is "Connected to Technician".

Click the Settings menu to change certain Calling Card behaviors.

Launch Application when Windows starts up

Select this option if you always want Calling Card to start when Windows starts.

Keep application in foreground

Select this option to display Calling Card on top of all other open windows and application.

Open links in the following web browser

During remote support, the technician may send you links to web sites. Use this field to set the browser to be used when opening these links.

Connections > Proxy Settings

Consult with your service provider before changing these settings.

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